Let us help you find your perfect home. If its purchasing an investment property or finding a place to rent, check out our listings below and contact one of our professional team members if you are interested in any of the properties.
Management specialists make up the Charta Property Management team, each has general property management experience but with the added speciality area they focus on. This ensures that nothing is left to chance throughout the entire property management process.
We have over 25 years of experience in the management of properties and are well equipped to handle anything that comes our way. You name it, we’ve probably dealt with it.
As developers back in the 90's we helped a lot of people to start their property investment portfolios and understand how to create wealth through careful management and maintenance of investment properties. We understand that buying an investment property can be hard enough, but many people find the most difficult part is actually managing the property and the tenants.
Running into problems is quite common when letting an investment property. If not handled correctly issues that arise can be time consuming, expensive and can frequently end in a disaster. So our job as property managers is to make sure that you, as an owner can have a worry free investment to enjoy and leave the fuss to us.
It can be a struggle to understand and interpret the law and the Residential Tenancy Act (RTA), particularly when there are new laws, rules and regulations being enacted regularly. We ensure that our team is constantly updating their knowledge of the RTA, Health & Safety regulations and customer service.
We’ll take care of everything. from marketing, renting, inspecting, maintenance, following up on arrears and even looking after mediations' and court proceedings should they arise. This allows you, the owner to treat your investment property as a business and not get caught up in the personal side. True peace of mind.
Over the years we've learnt a lot about property ownership and investment and as a valued client of Charta we'd like to share some of this information with you. We have created a document that will help you understand the property management process.
and, we've also put together this small document that gives you an idea of expenses that you may be able to claim as a landlord.
Charta Management Ltd. provides a specialised, skilled quality management service where:
As an added service to our clients we have added an owner portal to the website. This allows you to access your statements and send messages etc. You'll find the portal at bottom of the website page.
We also send out a quarterly newsletter to keep owners up to date with the goings on in the industry, legislation changes, any great offers we can pass on and what's happening within the company itself.
We'll be adding a link to previous newsletters soon, in the meantime if you'd like a copy you can request it [here].
Investors and landlords can relax in the protective cover offered through Charta Management's exclusive arrangement with Insurance Brokers who understand the needs of your property. It's simple - engage the services of Charta Management to manage your property, take out the Landlord Plan through the brokers and you’ll get the best services for your property.
We value our tenants and work to maintain a respectful, professional relationship with every resident. If you have questions or you need help, you can contact us at email@example.com, use the contact form at the bottom of this page, call us during business hours on (09) 303 4926 or get in touch with your Property Manager directly for urgent matters. If it's an emergency please contact Emergency Services first (see further down the page).
If you have any tenancy queries but don't feel comfortable talking to us you can always contact Tenancy Services (by clicking on this link) https://www.tenancy.govt.nz/starting-a-tenancy/new-to-tenancy/renting-and-you/#related-content download their "Renting and You" guide or contact them directly via the website.
Has your dishwasher stopped working? tap dripping or some kind of leak going on, doors come off the hinges, or some general maintenance issue? The best way to get it sorted out quickly is to email FIXME@charta.co.nz Make sure you include the property address, your contact phone number and what the problem is and do it as soon as possible.
This email address goes directly to our property managers who will place the work order. They will have to contact you to give you the tradesmen's details and/or make arrangements to get the problem remedied. At the moment there is a bit of a delay with some maintenance issues (particularly building) as a lot of tradespeople have a backlog of work so we appreciate a little patience with minor issues. If you haven't had a reply or any action within 48 hours please don't hesitate to call us during office hours on (09) 3034926.
If it is urgent call your property manager directly or for an emergency dial 111 for police, fire or ambulance.
Please note that blown light bulbs and flat batteries (in smoke alarms) are your responsibility.
We now supply a hard copy of the Charta Tenant Handbook to all new tenants. It covers general information, your rights as a tenant and our expectation when renting with Charta Property Management. It's a great reference that you should keep somewhere handy.
For those of you who don't have a copy feel free to download it via this link. [Charta Tenant Handbook].
HOW DO I PAY RENT?
Rental payments can be made securely online, 24 hours a day. Pay electronically or schedule automatic payments every fortnight so you don’t have to think about it at all.
HOW DO I PAY THE WATER BILL?
Unless water is included in your rent, you will receive a monthly invoice for the water, which you’ll need to pay within 14 days of receipt. The amount will be only for the water that you use; fixed wastewater charges are paid by the Property Owner.
WHAT IF SOMETHING AT THE PROPERTY BREAKS?
Contact your property manager directly, they should have given you a card with their number on it (see the team below) or email us at firstname.lastname@example.org and we’ll be in touch to schedule the repair work. If it’s an emergency, please contact us right away so we can immediately take steps to protect you and the property.
WHAT ABOUT INSPECTIONS? and WHEN WOULD YOU NEED ACCESS?
We conduct entry inspections, exit inspections, and other inspections throughout your tenancy - usually on a quarterly basis. The frequency of these inspections are outlined in your tenancy agreement. You will always receive the required notice under the Residential Tenancies Act 1986 before we enter the home. If maintenance or repair work is needed, we will need access to the property in order to do the necessary work. All repairs will be scheduled and communicated with you.
HOW LONG IS MY TENANCY?
The start and end dates of your lease can be found in your tenancy agreement. Most leases at are for a fixed term.
Charta has provided me with total peace of mind with regards to my property investment.
This investment is great because with Charta managing it, its hassle free for me.
We were not free from apprehension when we decided to pick an apartment at Forte. But our property consultants Sujata and Zeryn, a source of immense support and assistance made us feel at home with their special concern and especially so because, we have just arrived in NZ and this is our first home.This is clearly and unmistakably the best place to live. If you are looking for a place in Auckland City I would specially recommend this apartment block as the ideal one.
Many thanks to the team...
We have recently required some trees & plants in the garden at our rental property be trimmed & be cut back.
The first quotation was too expensive for us. Therefore we have contacted our own supplier for the job. We spoke to Sunbera to assist us with meeting us and our gardener at our rental property in, Glendowie. That was the first time we met with Sunbera. She is very pleasant, attentive, polite and helpful.
She is punctual, efficient and managed to assist us fully in order for our gardener to do his job smoothly.
On a whole, we are very satisfied with Sunberra’s assistance on the above.
I am taking this opportunity to express my feedback. I am happy to say that "the" client services is excellent. Always listens to our concerns/issues and take it to the property owner and sort out our needs on timely manner.
Would like to let you know that my wife and I have been dealing with Sunbera over the last few months and we would say she is like a welcoming breath of fresh air when dealing with Charta. We find her pleasant and very prompt in her replies to the few queries we have recently had.
We are sure she is an asset to Charta and happy with her customer service.
My son was a client to [Charta early] in 2018, with Sunbera [as the Property Manager]. As his mum I supported my son, so had talked to her. In this time, Sunbera showed us respect, was very nice to talk to, and very professional in her work and herself.
Sunbera replied to my messages promptly or as soon as she could, explained things of details that we needed to know. Got onto things in her work to make it happen, and followed up. She meet us on time when to see us in person. I haven't come across such a relaxed, calm, professional, and beautiful lady, and i had to comment/compliment about this to her. I wish the very best for her in her work and life.
I would like to give compliment to Zeryn to be the most efficient property manager I ever met. Fridge broken during weekend and my message was responded, then it got fixed on Monday...